Order Management

Need an order management system, regardless of channel? We manage both B2B and B2C orders

Order Management B2B

  • Full Order Management for tracking of all B2B orders
  • Wholesale
  • Franchisees
  • Third party websites
  • Customer portal for real-time communications



Island Pacific SmartOrder Customer Portal

Are you a retailer who needs to communicate fast and effectively with your wholesale and franchise customers? Take a look at the Island Pacific customer portal providing the perfect online tool to communicate quickly and effectively with your customers in one central location.  All the tools to manage your growing portfolio of customers, shorten the order cycle, improve communications, browse catalog’s, purchase products and view order history.

Key benefits:

  • Ensure your business is online and available to make sales 24/7
  • Upsell and increase the average basket size
  • Reach more potential customers via SEO optimisation and social media integration
  • Build trust via secure online payment options and a professional, trustworthy interface.

Order Management B2C

  • Full Order Management for tracking of all B2C orders
  • Proven integration to many websites
  • Full Order tracking and order statused

Island Pacific SmartOrder is a software solution that streamlines order management by bringing all your sales channels together, in one integrated system.

Island Pacific SmartOrder is a highly configurable order management solution with an extendable and customizable architecture. This means it can be easily scaled up or down to meet with the changing demands of retail business, and you can manage orders across any number of sales channels.



Real-time order tracking

In addition to its capability of capturing customer data for marketing purposes, Island Pacific SmartOrder allows you to automate communications, giving customers full visibility of their order at all times. And if you incorporate Island Pacific SmartStore, our POS software and Island Pacific SmartOmni, our Omnichannel software, you will have access to a fully integrated solution that not only gives you visibility and control over order management, but all multi-channel activity in the business.