Order Management System (OMS)
SmartOrder from Island Pacific streamlines your B2B and B2C order management processes, bringing all sales channels together into one powerful, integrated system.
Whether you're a retailer expanding through wholesale partnerships or a franchise network, SmartOrder scales to meet your evolving needs.
Key Benefits:
Improved Customer Care: Provide exceptional customer service with instant access to order history and details. Address issues proactively and build stronger relationships.
Enhanced Order Management: Gain a holistic view of order activity across all channels, down to the transaction level. This allows for more efficient operations and improved performance analysis.
Flexible Integration: Seamlessly integrate with existing third-party applications or other Island Pacific SmartSuite modules for comprehensive, optimized management across all channels.
Meet Customer Expectations: Keep customers informed every step of the way, ensuring timely delivery and exceeding expectations.
Streamlined Processes: Improve product availability and efficiency by seamlessly managing inventory across different channels.
SmartOrder Modules
Order Management: Complete control over the entire order lifecycle, from creation to fulfilment.
Order Tracking: Real-time visibility into order status and location, enhancing transparency for both you and your customers.
Customer Service: Empower your team to handle customer inquiries efficiently and effectively.
Web Orders: Streamline online ordering for enhanced convenience and efficiency.
Call Center & Mail Order: Manage orders received through multiple channels with a unified system.
International Partners: Seamlessly manage orders from international partners and distributors.
Wholesale, Franchise, Concessions: Manage orders from various partners under one umbrella system. Tailor pricing and terms as needed.
Features & Support
Our Order Management System includes:
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Customer Management
Comprehensive customer profiles, including customized pricing, discounts, and credit limits.
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Extensive Order Management
Manage orders from various sources (eCommerce, mail order, call center, etc).
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Customer Service Support
Automate communications, manage issues, and maintain a complete customer history.
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Contact Management
Ensure customers are kept informed and satisfied.
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Marketing Management
Enhance marketing campaigns using detailed customer data.

SmartOrder isn't just an order management system; it's a strategic solution for growth and efficiency.
Contact us today for a product demonstration and see how SmartOrder can transform your business.