Order Management System (OMS)

SmartOrder from Island Pacific streamlines your B2B and B2C order management processes, bringing all sales channels together into one powerful, integrated system.

Whether you're a retailer expanding through wholesale partnerships or a franchise network, SmartOrder scales to meet your evolving needs. 

Key Benefits:

Improved Customer Care: Provide exceptional customer service with instant access to order history and details. Address issues proactively and build stronger relationships. 

Enhanced Order Management: Gain a holistic view of order activity across all channels, down to the transaction level. This allows for more efficient operations and improved performance analysis. 

Flexible Integration: Seamlessly integrate with existing third-party applications or other Island Pacific SmartSuite modules for comprehensive, optimized management across all channels. 

Meet Customer Expectations: Keep customers informed every step of the way, ensuring timely delivery and exceeding expectations. 

Streamlined Processes: Improve product availability and efficiency by seamlessly managing inventory across different channels. 

Blue wavy lines icon, indicating water or aquatics.

SmartOrder Modules

Order Management: Complete control over the entire order lifecycle, from creation to fulfilment. 

Order Tracking: Real-time visibility into order status and location, enhancing transparency for both you and your customers. 

Customer Service: Empower your team to handle customer inquiries efficiently and effectively. 

Web Orders: Streamline online ordering for enhanced convenience and efficiency.

Call Center & Mail Order: Manage orders received through multiple channels with a  unified system.  

International Partners: Seamlessly manage orders from international partners and  distributors.  

Wholesale, Franchise, Concessions: Manage orders from various partners under one  umbrella system. Tailor pricing and terms as needed.  

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Features & Support

Our Order Management System includes:

  • Screenshot of an inventory management interface displaying customer data, including names, customer IDs, states, and shipment information. Various tabs are visible for inventory control, finance, sales audit, and more.

    Customer Management

    Comprehensive customer profiles, including customized pricing,  discounts, and credit limits.  

  • Software interface showing a catalog management form with various input fields and options for catalog details such as description, channel, currency, minimum order value, season, and discount information.

    Extensive Order Management

    Manage orders from various sources (eCommerce, mail order, call center, etc).

  • Order management software interface displaying customer details, order status, and shipping information with multiple tabs and sections.

    Customer Service Support

    Automate communications, manage issues, and maintain a  complete customer history.  

  • Screenshot of order management software displaying graphs and tables with data on order value and daily order activity, including order statuses and processing details.

    Contact Management

    Ensure customers are kept informed and satisfied. 

  • Image of a computer screen displaying a spreadsheet with customer order details including account numbers, comments, and follow-up information. The interface has multiple tabs and columns, indicating a detailed order management system.

    Marketing Management

    Enhance marketing campaigns using detailed customer data. 

SmartOrder isn't just an order management system; it's a strategic solution for growth and efficiency.

Contact us today for a product demonstration and see how SmartOrder can transform your business.