Omnichannel

Island Pacific’s SmartOmni provides a centralized, real-time view of your business, tracking all customer orders (online, reserve & collect, click & collect).

Today, global consumers are increasingly mobile and wish to purchase from any channel (online, social, marketplace, or in-store), with convenient delivery. Managing stock and sales in a multi-channel retail environment is challenging, requiring a holistic view. 

Island Pacific SmartOmni provides a centralized, real-time view of your business, tracking all customer orders (online, reserve & collect, click & collect). Business rules drive efficiency and on-time delivery. 

SmartOmni allows retailers to easily manage sales and stock, streamlining multi-channel operations and keeping customers content. It integrates with IslandSmartOrder and POS.

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Benefits

  • Increase sales by over 20% by viewing stock availability across all channels.

  • Improve customer satisfaction by offering preferred delivery methods and times.

  • Increase profitability by reducing markdowns and protecting margins.

  • Seamless integration with other Island Pacific solutions or third-party systems.

  • Intelligent shipping automation from the most cost-effective location.

  • Intelligent Order Orchestration for efficient order fulfillment.

  • Continuous improvement tracking of KPIs (order acknowledgment, response times, etc.).

Features

  • Full inventory tracking of all activity.

  • Intelligent Order Orchestration: Define business rules for efficient merchandise use. 

  • Centralized, real-time view of all Omni-channel orders.

What we can do.

Our additional integrated solutions include:

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Order Management System (OMS)

Manage orders from placement to fulfilment, enhancing order accuracy and delivery efficiency.

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Business Intelligence (BI)

Gain valuable insights into your business performance with data-driven reports and visualizations. Make informed decisions based on accurate, up-to-date information.

Get in Touch!

Contact us today for a product demonstration and discover how our SmartOmni solutions can transform your retail operations.