True omnichannel retail is a seamless path to purchase: a consistent consumer shopping experience in-store, online, via mail order and over the phone. Your customers shop in the moment – from their smart phone in a taxi, their tablet in the living room, their desktop PC during a break or when they pass through your store. The moment they decide to buy is fleeting. If they can’t buy it now? If you’re out of stock? If the delivery choice doesn’t suit their lifestyle? You may have just lost a customer and a potential sale.
A Centralized Retail Solution
With our centralized retail omnichannel solution, Island Pacific SmartOmni, stock availability is instant across your enterprise – giving a real-time view of available stock across all locations, across all channels. You define the delivery methods offered, from traditional courier and postal services through to customer collection at their preferred store. Customers who purchase online can select either delivery or in-store collection. You also define the rules on how orders are fulfilled, if your warehouses are out of stock, the online order can automatically be fulfilled by a nearby store. Easy and instant. Customer can’t decide which item to purchase or wants to see it before they commit to paying? No problem – they simply reserve the item at their preferred store, where they can try it on and purchase in one seamless process.
Island Pacific SmartOmni omnichannel software also includes real-time order tracking, the Island Pacific ‘endless aisle’ and customer order orchestration engine, business analytics for tracking key performance indicators and many other features and highlights. Complemented by Island Pacific SmartStore, our POS software, store associates are presented with a customer order execution workflow – ensuring that orders are picked, packed and ready for customer pickup or despatch.
Learn more about the features and benefits of Island Pacific SmartOmni:
PDF Link: Moments to Moment Retailing
For a demo, or to learn more about our omnichannel software, contact us today.
Key benefits of Island Pacific SmartOmni:
- Capture lost sales
- Minimise out-of-stocks
- Improve inventory turns
- Maintain margins via fewer markdowns
- Decrease deliver time to customers
- Optimise store assets and labor
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Learn to use new modules quickly and easily with Island Pacific’s user-friendly design and dashboard interface.
Island Pacific SmartOmni, in collaboration with Island Pacific SmartChannel and SmartStore, offers an order orchestration engine which consolidates all in-stock items from across all your stock locations to create an ‘endless aisle’ – or virtual distribution centre. You can then set automatic rules for fulfilling orders: sale rates and weekly stock forecasts, fastest shipping times, store locations or the number of days the stock has been in store. If the designated location isn’t able to fulfill the order our system will automatically reassign the order to the next best location.
Multi-channel purchase options
With Island Pacific SmartOmni and Island Pacific SmartChannel your customers can purchase online, via catalogue, over the phone or in-store. You’ll be able to manage wholesale and franchise orders, click and collect orders, backorders, special orders and more. You’ll also be able to offer your customers multiple shipping destinations per order and multiple payment options.
Omni-channel purchase and delivery options
With Island Pacific SmartOmni and Island Pacific SmartStore your customers will enjoy a consistent shopping experience in-store, online, via mail order and over the phone. Customers who purchase online can select either delivery or in-store collection. You define the delivery methods offered, from traditional courier and postal services through to customer collection at their preferred store.
Real time order tracking
With real time order tracking your customer service team will be able to check your customers’ order status in real time. The solution also offers email and SMS options to keep customers updated at each step of the order and delivery process.
Get the insight you need to streamline business decision making. You can track key performance indicators such as order processing times, comparative performance, average transaction values and more.