Today global consumers are increasingly mobile and wish to be able to purchase from any channel whether that be online, catalog, direct mail or in-store as well as have that product delivered to them to the location and at the time that suits their schedule. Managing stock and sales in a multi-channel retail environment is an increasingly challenging task with effective management of multi-channel operations requiring a holistic view.
Island Pacific SmartOmni
Island Pacific SmartOmni provides a centralized view of your business in a real time environment. Allowing all customer transactions to be tracked using a single software solution. Customer Order Orchestration allows business rules to be defined in order to drive efficiency and on time customer delivery. Island Pacific SmartOmni allows retailers to easily manage sales and stock, streamlining multi-channel operations while keeping customers content.
Example Customer Transactions
- Online orders
- BOPIS Buy online pick up in store
- Reserve & Collect
- Click & Collect
- BORIS Buy online, return in store
- Buy in store, ship to home
- Buy anywhere, return anywhere
Island Pacific SmartOmni Features & Benefits
Full inventory tracking of all activity. Intelligent Order Orchestration: Define business rules that make efficient use of available merchandise taking into account critical attributes such as delivery time frames, rate of sale & stock locations.
Centralized and Real Time view of all activity associated with Omni Channel orders.
Full integration: Integrate with other Island Pacific solutions or third party systems to guarantee a full view of sales, orders, allocations and warehouse operations.
Intelligent shipping: Automate shipping of stock from the most suitable/cost effective location, saving unnecessary transfer and shipping costs.
Intelligent Order Orchestration: Ensure customer orders are fulfilled and shipped from the most efficient and optimal location.
Continuous improvement: Track KPI’s such as order acknowledgement and response times, and other performance measures to ensure quick and responsive customer order execution.
Significant Return on Investment, proven to Increase sales by over 20% simply by viewing stock availability across all channels.
Improved Customer Satisfaction, let the customer choose their preferred delivery method and time.
Increase proﬁtability by reducing markdowns and protecting margins.